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Website Privacy Policy

Last updated: January 2026

COMMNOVA TECHNOLOGIES PRIVATE LIMITED, an Indian company incorporated under the Companies Act, 2013 ("RavenMail," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website https://ravenmail.io (the "Website").

GDPR Commitment

RavenMail is committed to protecting personal data and respecting the privacy rights of individuals in accordance with the European Union General Data Protection Regulation (GDPR), where applicable. We process personal data lawfully, fairly, and transparently, ensure that processing is limited to specified and legitimate purposes, apply appropriate security measures, and maintain accountability for our data protection practices.

Applicability to EU/EEA Users

Where RavenMail offers its services to, or processes personal data of, individuals located in the European Union or the European Economic Area (EEA), such processing is carried out in accordance with the GDPR.

Information We Collect

Automatically Collected Information

We use Google Analytics to collect anonymous usage data about how visitors interact with our Website. This includes:

Browser type and version
Operating system
IP address (in anonymized form)
Pages visited and time spent on pages
Referral sources
Device information

This information is collected using cookies and similar technologies. You can control cookie preferences through your browser settings.

We use Google Analytics to collect anonymous usage data about how visitors interact with our Website. This includes:

Browser type and version
Operating system
IP address (in anonymized form)
Pages visited and time spent on pages
Referral sources
Device information

This information is collected using cookies and similar technologies. You can control cookie preferences through your browser settings.

We use Google Analytics to collect anonymous usage data about how visitors interact with our Website. This includes:

Browser type and version
Operating system
IP address (in anonymized form)
Pages visited and time spent on pages
Referral sources
Device information

This information is collected using cookies and similar technologies. You can control cookie preferences through your browser settings.

We use Google Analytics to collect anonymous usage data about how visitors interact with our Website. This includes:

Browser type and version
Operating system
IP address (in anonymized form)
Pages visited and time spent on pages
Referral sources
Device information

This information is collected using cookies and similar technologies. You can control cookie preferences through your browser settings.

Information You Provide

When you use our "Contact Us" form, we collect the following information with your explicit consent:

Name
Business Email address
Company name (if provided)
Message content

The information collected is aggregated and anonymized and is used to improve website performance and user experience.

When you use our "Contact Us" form, we collect the following information with your explicit consent:

Name
Business Email address
Company name (if provided)
Message content

The information collected is aggregated and anonymized and is used to improve website performance and user experience.

When you use our "Contact Us" form, we collect the following information with your explicit consent:

Name
Business Email address
Company name (if provided)
Message content

The information collected is aggregated and anonymized and is used to improve website performance and user experience.

When you use our "Contact Us" form, we collect the following information with your explicit consent:

Name
Business Email address
Company name (if provided)
Message content

The information collected is aggregated and anonymized and is used to improve website performance and user experience.

How We Use Your Information Anonymous Analytics Data

We use anonymous analytics data to:

Understand how visitors use our Website
Improve our Website's performance and content
Analyze visitor trends and preferences
Generate aggregated insights about Website traffic

We use anonymous analytics data to:

Understand how visitors use our Website
Improve our Website's performance and content
Analyze visitor trends and preferences
Generate aggregated insights about Website traffic

We use anonymous analytics data to:

Understand how visitors use our Website
Improve our Website's performance and content
Analyze visitor trends and preferences
Generate aggregated insights about Website traffic

Contact Form Information

Information submitted through our contact form is used solely to:

Respond to your inquiries
Provide requested information about our services
Maintain communication records

Information submitted through our contact form is used solely to:

Respond to your inquiries
Provide requested information about our services
Maintain communication records

Information submitted through our contact form is used solely to:

Respond to your inquiries
Provide requested information about our services
Maintain communication records

Legal Basis for Processing

RavenMail processes personal data only where a valid legal basis applies under applicable data protection laws. Depending on the nature of the interaction, the legal basis for processing may include:

Consent :where you voluntarily provide personal information through our Website, such as submitting a contact or enquiry form, or where you consent to the use of non-essential cookies.
Legitimate Interests :where processing is necessary for the operation, security, and improvement of our Website, including the use of strictly necessary cookies and aggregated analytics, provided such interests are not overridden by your fundamental rights and freedoms.
Legal Obligations :where processing is required to comply with applicable laws, regulations, or lawful requests from authorities.

RavenMail processes personal data only where a valid legal basis applies under applicable data protection laws. Depending on the nature of the interaction, the legal basis for processing may include:

Consent :where you voluntarily provide personal information through our Website, such as submitting a contact or enquiry form, or where you consent to the use of non-essential cookies.
Legitimate Interests :where processing is necessary for the operation, security, and improvement of our Website, including the use of strictly necessary cookies and aggregated analytics, provided such interests are not overridden by your fundamental rights and freedoms.
Legal Obligations :where processing is required to comply with applicable laws, regulations, or lawful requests from authorities.

RavenMail processes personal data only where a valid legal basis applies under applicable data protection laws. Depending on the nature of the interaction, the legal basis for processing may include:

Consent :where you voluntarily provide personal information through our Website, such as submitting a contact or enquiry form, or where you consent to the use of non-essential cookies.
Legitimate Interests :where processing is necessary for the operation, security, and improvement of our Website, including the use of strictly necessary cookies and aggregated analytics, provided such interests are not overridden by your fundamental rights and freedoms.
Legal Obligations :where processing is required to comply with applicable laws, regulations, or lawful requests from authorities.

Our Data Protection Principles

RavenMail processes personal data in accordance with the following data protection principles:

Lawfulness, fairness, and transparency: Personal data is processed only where a valid legal basis exists and in a transparent manner.
Purpose limitation: Personal data is collected for specified, explicit, and legitimate purposes and not further processed in a manner incompatible with those purposes.
Data minimisation: Only personal data that is necessary for the stated purposes is collected and processed.
Accuracy: Reasonable steps are taken to ensure that personal data is accurate and kept up to date where necessary.
Storage limitation: Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected.
Integrity and confidentiality: Appropriate technical and organisational measures are implemented to protect personal data against unauthorised access, disclosure, alteration, or destruction.
Accountability: RavenMail maintains internal controls and documentation to demonstrate compliance with applicable data protection laws.

RavenMail processes personal data in accordance with the following data protection principles:

Lawfulness, fairness, and transparency: Personal data is processed only where a valid legal basis exists and in a transparent manner.
Purpose limitation: Personal data is collected for specified, explicit, and legitimate purposes and not further processed in a manner incompatible with those purposes.
Data minimisation: Only personal data that is necessary for the stated purposes is collected and processed.
Accuracy: Reasonable steps are taken to ensure that personal data is accurate and kept up to date where necessary.
Storage limitation: Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected.
Integrity and confidentiality: Appropriate technical and organisational measures are implemented to protect personal data against unauthorised access, disclosure, alteration, or destruction.
Accountability: RavenMail maintains internal controls and documentation to demonstrate compliance with applicable data protection laws.

RavenMail processes personal data in accordance with the following data protection principles:

Lawfulness, fairness, and transparency: Personal data is processed only where a valid legal basis exists and in a transparent manner.
Purpose limitation: Personal data is collected for specified, explicit, and legitimate purposes and not further processed in a manner incompatible with those purposes.
Data minimisation: Only personal data that is necessary for the stated purposes is collected and processed.
Accuracy: Reasonable steps are taken to ensure that personal data is accurate and kept up to date where necessary.
Storage limitation: Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected.
Integrity and confidentiality: Appropriate technical and organisational measures are implemented to protect personal data against unauthorised access, disclosure, alteration, or destruction.
Accountability: RavenMail maintains internal controls and documentation to demonstrate compliance with applicable data protection laws.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties. However, we may share anonymous, aggregated data with:

Our service providers (like Google Analytics)
Professional advisers (as required)
Law enforcement authorities (when legally required)

We do not sell, trade, or otherwise transfer your personal information to third parties. However, we may share anonymous, aggregated data with:

Our service providers (like Google Analytics)
Professional advisers (as required)
Law enforcement authorities (when legally required)

We do not sell, trade, or otherwise transfer your personal information to third parties. However, we may share anonymous, aggregated data with:

Our service providers (like Google Analytics)
Professional advisers (as required)
Law enforcement authorities (when legally required)

Data Retention

RavenMail retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including responding to enquiries and supporting legitimate business activities, unless a longer retention period is required by law.

Personal data is periodically reviewed and securely deleted or anonymised when it is no longer required. Website analytics data is retained in aggregated or anonymised form in accordance with the configuration of the analytics tools used.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

Under applicable data protection laws, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Request restriction of processing in certain circumstances
Object to the processing of your personal information
Withdraw consent for data processing
Lodge a complaint with a supervisory authority

Under applicable data protection laws, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Request restriction of processing in certain circumstances
Object to the processing of your personal information
Withdraw consent for data processing
Lodge a complaint with a supervisory authority

Under applicable data protection laws, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Request restriction of processing in certain circumstances
Object to the processing of your personal information
Withdraw consent for data processing
Lodge a complaint with a supervisory authority

Exercising Your Rights

To exercise any of your data protection rights, or if you have questions or concerns about how your personal data is processed, you may contact us by email at [email protected]. We will review and respond to requests in accordance with applicable data protection laws

Supervisory Authority and Right to Lodge a Complaint

If you are located in the European Union or the EEA, you have the right to lodge a complaint with a competent data protection supervisory authority in the EU Member State where you reside, work, or where the alleged infringement occurred.

International Data Transfers

Our Website is hosted and operated in India. Where personal data of individuals located in the European Union or the EEA is transferred to or processed outside the EU/EEA, such transfers are carried out in accordance with the GDPR and are subject to appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, where required.

Children's Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. The latest version will be posted on this page with the updated date.

For questions about this Privacy Policy or our privacy practices, please contact us at [email protected].

Governing Law

This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023. Where applicable, processing of personal data relating to individuals in the European Union or European Economic Area is carried out in accordance with the EU General Data Protection Regulation (GDPR).